How do we train our experts and ensure that reports are all of a high standard?
We have a three-stage quality assurance process which is monitored via feedback forms:
Stage 1 – One-to-one mentoring provided by an established Expert. Training also includes:
- Face-to-face training covering office and system procedures.
- Best practice guidance provided on all facets of the Expert Witness role.
- All work monitored for quality assurance standards prior to submission to our clients by experienced head office staff and established consultants.
Stage 2 – An experienced Expert reviews reports from second draft. Standards are measured by objective feedback given by the supervising Expert. All necessary amendments are carried out under close guidance. New Experts remain at this stage until the company is satisfied that our high standards are met and maintained. This is monitored on a daily basis as well as formally reviewed monthly where the senior team discuss consultant’s progress.
Stage 3 – All reports written by our Experts are subject to regular peer audit after the final report has been sent to you, our client. Reports are selected at random for very experienced consultants and all reports of newer Experts are reviewed. The system is designed to promote and maintain higher quality reports as Experts learn from each other.
All reports are finalised in our office by highly trained and experienced report production assistants who will proof read and check all manual calculations as well as highlighting any potential errors for Experts to correct.
Additional training provided to all our consultants through the various stages of quality assurance include:
- Report writing guidance.
- IT support and training.
- Court room skills.
- Personal Injury Litigation, including the role of the expert witness.
- Best practice regarding meetings of experts, case conferences.
Our selection procedures combined with our detailed quality assurance process will guarantee that you receive a truly exceptional level of service.
Find out what makes us South Africa’s No.1 Rehab Cost Consultancy
Call: +27 72 046 7707 Email: firstname.lastname@example.org